Customer Service Specialist - Hybrid

The RoleJoin Our Dynamic Logistic & Supply Chain Team at Imperial Brands!Are you passionate about logistics and data analysis? We are seeking aCustomer Service Specialistto support our IT Market Logistics Manager in business planning and optimizing logistic flows.This role offers the opportunity to work closely with distributors, couriers, and our Supply Chain Community, ensuring the smooth operation of our market logistics.Principle AccountabilitiesMaintenance and improvement of existing planning model to optimize the visibility and the monitoring business related market- supply- and sales data;Assisting in monthly performance planning, ensure reporting are accurate and deadlines are met;Compiling, verifying data accuracy and sorting information to prepare source data to share with line management and other departments;Preparing Power Point presentations according to business needs;Entering data from source documents within time limits;Supporting specific projects.Skills and Experience RequiredDegree (BA or equivalent) in engineering, economy, or close fields of expertise;Operational experience in logistics area or similar role;Fluency in English and Italian;Proficient userExcel and Powerpoint;Analytical skills and attention to details;Good communication skills;Conceptual knowledge SAP, PowerBI or similar platforms will be a plusWhat We OfferIn return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including generous holiday entitlement and hybrid/flexible working opportunities as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.Everyone BelongsEveryone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at to let us know if we can provide support in helping you complete an application and/or attend an interview.About UsWe're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.#J-18808-Ljbffr